Break your chatbot before your customers do.
The Solver independently stress-tests customer-facing AI for hallucinations, unsafe advice, compliance failures, privacy leaks, brand damage and off-script behaviour — then hands you the evidence.
Your chatbot may have been built by an AI vendor, your internal team, an agency, or a platform provider. But someone needs to independently test what happens when customers push it outside the happy path.
We're not here to prove your AI works. We're here to find where it doesn't.
Eight failure surfaces. One independent stress test. Every finding backed by an actual transcript, not a guess.
Invented policies, fees, or figures stated with total confidence.
Legal, financial, or safety guidance it shouldn't give unsupervised.
Industry-specific rules — discrimination, disclosures, cooling-off rights.
Contradicts the company's own site, or answers inconsistently.
Unnecessary personal info requested, or internal info exposed.
Recognising complaints, threats, and vulnerable customers.
Can an ordinary customer get it to ignore its own rules?
Accuracy, clarity, and whether it actually helps.
Not a description of a report — the report itself. This is what you'd receive.
| Test area | Findings |
|---|---|
| Hallucination | 4 |
| Compliance | 2 |
| Brand risk | 3 |
| Privacy | 1 |
| Prompt resilience | 7 |
Illustrative sample built to demonstrate report depth and format — not a real client's data. Download the full sample report →
Well-documented public examples. Every claim below is sourced — we don't overstate what's established.
Six industries, six companies, same pattern. Most incidents never make the news — these only did because someone happened to notice.
Your chatbot vendor built it. Your internal team approved it. Your AI platform powers it. But who tries to break it?
We don't sell chatbot platforms. We don't sell chatbot development. We don't earn money from your AI vendor.
We independently test the customer-facing experience and document what actually happens. Run by someone who spends their day job professionally testing and auditing commercial AI systems — this is that same discipline, applied independently.
Examples, not an exhaustive list:
Vendor testing is almost always pre-launch and scripted to the demo. We test the live system, after launch, with the same adversarial and off-script questions a real customer eventually asks — that's usually where the gap shows up.
No. Every test is a normal question typed into your public chat interface, the same access any customer has — no exploits, no unauthorised access, nothing destructive. Before any engagement starts, you sign a short scope-of-work confirming exactly what will and won't be tested.
Every finding in your report includes the exact question asked and the chatbot's exact response, so you can reproduce it yourself. Nothing is summarised away.
The initial exposure check is free and non-binding. You keep whatever we've already shown you either way.
Enter your chatbot's website. We'll run a small number of initial tests and follow up with an example of what we look for.
Short version: we collect only what you give us on this page, we don't sell it, and we don't track you around the web.
What we collect. If you submit the contact form, we collect the chatbot URL and email address you provide. That's it — no cookies, no analytics tracking, no third-party ad pixels on this site.
Why. Solely to respond to your enquiry and run the free exposure check you requested.
Third parties. Form submissions are processed by Formspree, our form-handling provider, solely to deliver your enquiry to us.
Retention. We keep enquiry data only as long as needed to respond, then delete it.
Your rights. Email us any time to ask what we hold about you or to have it deleted.
Audits themselves. If you become a client, what we test, capture, and report on your chatbot is governed separately by the signed Authorisation & Scope of Work, not this policy.
Last updated: September 2026. Contact: hello@thesolver.com.au