Break your chatbot before your customers do.
Independent AI stress testing for customer-facing AI — hallucinations, unsafe advice, compliance failures, privacy leaks, brand damage and off-script behaviour.
Your chatbot may have been built by an AI vendor, your internal team, an agency, or a platform provider. But someone needs to independently test what happens when customers push it outside the happy path.
We're not here to prove your AI works. We're here to find where it doesn't.
Chosen because each demonstrates a specific, well-documented failure surface — not because they're famous.
Different organisations. Different failure modes. Same underlying problem: AI can say something the business never intended.
Eight failure surfaces. Hundreds of ways an AI conversation can go wrong.
Invented policies, fees, or figures stated with total confidence.
Legal, financial, or safety guidance it shouldn't give unsupervised.
Industry-specific rules — discrimination, disclosures, cooling-off rights.
Contradicts the company's own site, or answers inconsistently.
Unnecessary personal info requested, or internal info exposed.
Recognising complaints, threats, and vulnerable customers.
Can an ordinary customer get it to ignore its own rules?
Accuracy, clarity, and whether it actually helps.
Don't take our word for it. See the evidence.
| Test area | Findings |
|---|---|
| Hallucination | 4 |
| Compliance | 2 |
| Brand risk | 3 |
| Privacy | 1 |
| Prompt resilience | 7 |
Your chatbot vendor built it. Your internal team approved it. Your AI platform powers it. But who tries to break it?
The Solver.
We independently test the customer-facing experience and document what actually happens.
We don't sell chatbot platforms.
We don't build your chatbot.
We don't represent your AI vendor.
Our job is simple: find the failures you don't want your customers to find first.
Pricing reflects the testing, evidence capture, analysis and reporting involved — not simply the number of questions asked.
Pricing shown as "from" — the final scope and quote depend on your chatbot's complexity.
Give us your publicly accessible chatbot URL. We'll run a small number of targeted tests and show you an example of what we find.
You'll see:
The Solver was founded by a senior business analyst with experience across data, analytics, reporting and commercial technology.
The focus is simple: independently test the customer-facing AI businesses are putting between themselves and their customers.
The Solver operates independently and does not rely on access to clients' internal systems to perform its initial stress testing.
Just your chatbot's public URL to start. Nothing else is required for the free exposure check.
No. Initial testing is performed against the publicly accessible customer experience only.
A Snapshot typically takes about a week; a Comprehensive Stress Test one to two weeks.
Yes — the Solver 8™ includes a dedicated compliance failure surface tailored to the rules relevant to your industry.
No. The Solver focuses on the behaviour and outputs of customer-facing AI rather than attempting to penetrate underlying infrastructure. We test the experience through authorised interaction with the system and document what the AI actually says and does. If a security vulnerability requires technical penetration testing, that should be handled by an appropriately qualified security testing provider.
No. The Solver identifies potential risk areas and documents observed AI behaviour. Findings should be reviewed by the organisation's relevant legal, compliance, risk or subject-matter teams where appropriate. The objective is to give those teams concrete evidence of what the AI is actually saying.
You receive a full report with evidence and recommended actions, and we're happy to walk through the findings on a call.
Yes — retesting to confirm a fix resolved a finding is available as a follow-up engagement.
Short version: we collect only what you give us on this page, we don't sell it, and we don't track you around the web.
What we collect. If you submit the contact form, we collect the chatbot URL and email address you provide. That's it — no cookies, no analytics tracking, no third-party ad pixels on this site.
Why. Solely to respond to your enquiry and run the free exposure check you requested.
Third parties. Form submissions are processed by Formspree, our form-handling provider, solely to deliver your enquiry to us.
Retention. We keep enquiry data only as long as needed to respond, then delete it.
Your rights. Email us any time to ask what we hold about you or to have it deleted.
Audits themselves. If you become a client, what we test, capture, and report on your chatbot is governed separately by the signed Authorisation & Scope of Work, not this policy.
Last updated: September 2026. Contact: hello@thesolver.com.au
The Solver provides independent testing and risk observations. Findings are not legal advice, regulatory certification, or a guarantee that all possible AI failures have been identified.